Return & Refund Policy

Last Updated: August 17, 2026

At BuyBot, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange as described below.

1. Return Eligibility

Products may be eligible for return or exchange if:

The return request is made within 7 days of delivery.
The product is unused and unworn.
The product is in its original condition.
All original tags, labels, packaging, and accessories are intact.
The product has not been washed, altered, damaged, or used.
Proof of purchase or the original order details are available.

Products that do not meet these conditions may not be accepted for return or exchange.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

These may include:

Products that have been worn, washed, or altered.
Products without original tags or packaging.
Products damaged after delivery due to customer handling.
Products purchased during a sale or promotional offer where the product is specifically marked as non-returnable.
Personalized or customized products, where applicable.
Any other products specifically identified as non-returnable on the product page.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or videos of:

The product
The damaged or defective area
The product packaging
The shipping label

After reviewing the request, we will determine whether the product qualifies for a replacement, exchange, or refund.

4. How to Request a Return

To request a return, contact us with:

Your order number
Name used for the order
Phone number
Reason for the return
Photos/videos, where applicable

You can contact us at:

Email: buybotofficial@gmail.com
Phone: 7340419320

Please do not send products back to us before receiving return instructions from our team.

5. Return Shipping

For eligible returns due to a wrong, damaged, or defective product, BuyBot may arrange or provide instructions for the return.

For returns due to reasons such as change of mind, size preference, or personal choice, return shipping charges may apply, where applicable.

Return shipping charges, if any, will be communicated to the customer before the return is processed.

6. Exchange

Eligible products may be exchanged for another size or product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund or store credit, depending on the circumstances.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the applicable payment method or another suitable method communicated by BuyBot.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

8. Cash on Delivery Orders

For Cash on Delivery orders, refunds may require additional information from the customer, such as bank account or UPI details, depending on the refund method available.

Customers should provide accurate information to avoid delays.

9. Order Cancellation

Orders may be cancelled only before they have been dispatched, where cancellation is available.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.

10. Refunds for Undelivered or Returned Orders

If an order is returned to BuyBot because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related reasons, any applicable refund will be processed after the returned package is received and reviewed.

Shipping or other applicable charges may be deducted where permitted.

11. Inspection of Returned Products

All returned products are subject to inspection.

BuyBot reserves the right to reject a return if the product does not meet the conditions stated in this policy or if there is evidence of use, washing, alteration, damage, or misuse.